Privacy Policy.

Sendivo respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you use our website, file transfer services and account features.

We may collect information that you provide directly when creating an account, sending files, contacting support or using the Sendivo platform.

• Name and company name.
• Email address and contact details.
• Account login details.
• Subscription and billing information.
• Transfer details including recipient email addresses.
• Uploaded file names, sizes and metadata.
• Download activity including date, time and IP address.
• Messages submitted through contact or support forms.

We use your information to provide and improve the Sendivo service, manage accounts, process file transfers, provide customer support and maintain platform security.

• To create and manage your account.
• To upload, store and deliver file transfers.
• To send transfer notifications and service emails.
• To manage subscription plans and billing.
• To monitor service usage and improve performance.
• To detect misuse, fraud or unauthorised activity.
• To respond to enquiries and support requests.

Files uploaded to Sendivo are stored for the retention period linked to your subscription plan or selected transfer expiry period. When files expire or are deleted, they may be permanently removed from our systems.

We do not sell your personal information. We may share limited information with trusted service providers where needed to operate Sendivo, such as hosting, email delivery, analytics, payment processing and security services.

Payment details may be processed by a secure third-party payment provider. Sendivo does not store full card details on its own servers.

We use reasonable technical and organisational measures to protect personal information and uploaded files. However, no online service can guarantee complete security and users should take care when sharing sensitive information.

Sendivo may use cookies and similar technologies to keep users signed in, remember preferences, improve performance and understand how the website is used.

We retain personal information only for as long as reasonably necessary to provide the service, meet legal obligations, resolve disputes and maintain business records. Uploaded files are retained according to plan limits, expiry settings and account status.

Depending on your location and applicable law, you may have rights to access, correct, delete or restrict the use of your personal information. You may also ask us to provide a copy of certain information we hold about you.

You may request account deletion by contacting us. Deleting an account may also remove active transfers, files and associated account data, subject to any legal or operational retention requirements.

Sendivo is intended for business and professional use and is not directed at children. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Email: support@sendivo.co.uk
Website: https://sendivo.co.uk